Shipping policy

Christmas 2025 Closure

Our warehouse is closed between 28th December 2025 and 3rd January 2026. Please allow additional days for delivery for orders placed during this period. 

 Australia Post Delivery Cut-Off Dates

Cut-Off Dates before Christmas

Parcel Post

To NSW, ACT, VIC,QLD & SA: 19th December 2025

To WA: 18th December 2025

To TAS: 19th December 2025

To NT: 16th December 2025

Express Post

To All other states: 23rd December 2025

To NT, TAS and WA: 22nd December 2025

Please click on the link below.

https://auspost.com.au/sending/christmas-sending-dates

Payment and Shipping

We use Australia Post to deliver the product to you. Shipping is based on weight per order. Tracking number will be provided on each order.

Returns & Refunds

The products may be returned if you are not completely satisfied with your purchase. Return within 30 days of the delivery date for an immediate refund or exchange. Please email us toyzanimestore@gmail.com for more details on the returns and refunds. We regret we can not refund delivery charges or postage costs for returns.

Except in the unlikely instance of a performance problem items that are returned must be in new and unused condition and secured in undamaged and original packaging or refunds cannot be made. We will happily pay the return shipping costs if the return is a result of our error.

Before you return your item please contact us by sending an email stating the reason for return, your email address and a contact phone number.

We cannot take responsibility for items lost in transit. It is advisable to insure, use a traceable carrier or if mailed from an Australian Post keep your receipt as proof you have mailed your return.